Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team at Carlisle Companies!
Position: Customer Engagement Specialist (Online Job Phone Work)
Are you a passionate communicator looking for an exciting online job phone work opportunity? Carlisle Companies, a leading provider of innovative solutions in the manufacturing and construction sectors, is seeking a dynamic Customer Engagement Specialist to join our growing team in Scottsdale, Arizona.
About Us
Carlisle Companies has been a trusted name in the industry for over 100 years, dedicated to delivering the best products and services to our customers. Our commitment to innovation, customer satisfaction, and sustainability drives everything we do. As we continue to grow, we are looking for talented individuals to help us foster positive customer relationships while offering cutting-edge solutions.
Position Overview
The Customer Engagement Specialist will play a vital role in supporting our customers through effective communication and engagement strategies. This position is ideal for individuals who excel in providing exceptional customer service and enjoy working in a remote environment. In this online job phone work role, you will be responsible for:
- Engaging with customers via phone, answering inquiries about products and services.
- Providing detailed information on our offerings, pricing, and promotions.
- Resolving customer issues in a timely and professional manner.
- Collaborating with other departments to elevate customer experience.
- Maintaining accurate records of customer interactions and transactions.
- Recommending solutions to enhance customer satisfaction.
Key Responsibilities
As a Customer Engagement Specialist, your tasks will include but are not limited to:
- Conducting follow-ups with customers to ensure satisfaction with our products and services.
- Listening actively to customer concerns and providing appropriate solutions.
- Tracking customer feedback and sharing insights with relevant teams.
- Assisting in customer training sessions about product use and services.
- Utilizing customer management systems to provide comprehensive support.
Required Qualifications
The ideal candidate for this position should meet the following qualifications:
- High school diploma or equivalent; a degree in Business or Communications is a plus.
- Proven experience in a customer service role; previous phone work experience preferred.
- Strong communication skills, both verbal and written.
- Exceptional problem-solving abilities and a customer-first attitude.
- Proficient in using CRM systems and MS Office Suite.
- Ability to work independently and manage time effectively.
- Flexibility in work hours to accommodate customer needs.
Benefits and Compensation
At Carlisle Companies, we believe in taking care of our employees. Our Customer Engagement Specialists enjoy:
- Competitive salary with performance-based bonuses.
- Comprehensive benefits package including health, dental, and vision insurance.
- 401k with company matching.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career advancement.
- A remote work environment with flexible hours.
Why Carlisle?
By joining Carlisle Companies, you are becoming part of a team that values innovation, teamwork, and respect. Our culture is built on a foundation of integrity and dedication, and we strive to make a meaningful impact in our community. Our employees have the opportunity to contribute to exciting projects that make a difference across various industries.
Conclusion
If you are eager to start a rewarding career in online job phone work and are passionate about helping customers, we invite you to apply for the Customer Engagement Specialist position at Carlisle Companies. Join us in delivering exceptional service and innovative solutions to our customers while growing your career in a supportive environment.
FAQs
1. What is the work schedule for the Customer Engagement Specialist position?
The schedule is flexible, with some required hours during peak customer service times, including mornings and evenings.
2. Is prior experience in online job phone work required?
While prior experience in customer service is preferred, we provide comprehensive training for candidates who show potential and a willingness to learn.
3. What tools will I use in my daily responsibilities?
You will be using a customer relationship management (CRM) system, phone systems, and standard business software such as MS Office Suite.
4. Can I work from home in this position?
Yes! This position is designed for a remote work environment, allowing you to work from the comfort of your home.
5. Are there opportunities for career advancement within the company?
Absolutely! Carlisle Companies encourages professional development, and we promote from within whenever possible for various career pathways.
