Industry: Telecommunications
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team!
Matanuska Telephone Association (MTA), based in Palmer, Alaska, is dedicated to providing cutting-edge telecommunications services to our community and beyond. We specialize in delivering high-quality internet, phone, and television services to our customers. As an expanding company, we are thrilled to announce an exciting work-from-home (WFH) job opportunity that caters to a worldwide audience: Customer Support Specialist!
Your Role
As a Customer Support Specialist at MTA, you will play a critical role in ensuring customer satisfaction. You will be the primary point of contact for our customers, handling inquiries and resolving issues promptly. This position allows you to work from the comfort of your home while making a significant impact in customers’ lives.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online chat in a timely and professional manner.
- Provide clear, accurate information about MTA services and solutions.
- Assist customers in troubleshooting technical issues and provide appropriate solutions.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members and other departments to resolve complex issues.
- Participate in training sessions to stay updated on new products and services.
- Foster a positive relationship with customers to encourage repeat business and referrals.
Why Matanuska Telephone Association?
Our team at MTA believes that our employees are our greatest asset. We prioritize a strong company culture that fosters growth, innovation, and teamwork. By joining our team, here’s what you can expect:
- Flexible Work Environment: Enjoy the benefits of working from home while maintaining a healthy work-life balance.
- Comprehensive Training: Receive thorough onboarding and continuous training to excel in your role.
- Career Development: Opportunities for advancement within MTA as we grow.
- Diverse Team: Collaborate with a diverse group of professionals who are passionate about what they do and ready to support you.
- Competitive Compensation: We offer an attractive salary package along with benefits such as health insurance, paid time off, and retirement plans.
Who We Are Looking For
We’re seeking candidates who are not only skilled but passionate about providing excellent customer service. The ideal candidate will possess the following qualifications:
- High school diploma or equivalent; additional education preferred.
- Proven experience in a customer service role (1-2 years preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with customer relationship management (CRM) software.
- Proficient in computer skills and willing to learn new software.
- Reliable high-speed internet connection and a quiet workspace at home.
About Us
Matanuska Telephone Association (MTA) has been serving the great state of Alaska since 1953. We are a member-owned cooperative dedicated to delivering high-quality communication services to our rural communities. We use the latest technology to ensure that our members have access to reliable telecommunications services. At MTA, our commitment to exceptional service and community engagement sets us apart. Join us as we continue to innovate and connect people across the world!
How to Apply
If you’re interested in joining a dynamic team and exploring WFH jobs worldwide with Matanuska Telephone Association, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience. We look forward to welcoming you to our team!
Conclusion
At Matanuska Telephone Association, we are excited about the future and the opportunity to connect with talented individuals globally. If you are passionate about customer service and looking for a rewarding work-from-home career, apply today and help us bring exceptional telecommunications services to our customers!
FAQs
- What does a Customer Support Specialist do at MTA?
As a Customer Support Specialist, you will assist customers with inquiries, troubleshoot issues, and provide information about MTA services. - Is this a remote position?
Yes! This role is fully remote, allowing you to work from anywhere in the world. - What are the working hours for this position?
Working hours may vary, but we generally offer flexible scheduling options to accommodate different time zones. - What training does MTA provide?
MTA offers comprehensive training programs covering our products, customer service techniques, and tools you will use in your daily work. - What career advancement opportunities are available?
At MTA, we believe in fostering employee growth, and there are various pathways for advancement within the company.
