Industry: Education
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team as an Online Work Night Shift Customer Support Specialist
Auburn University, a leading institution in education and innovation located in Auburn, Alabama, is on the lookout for dedicated individuals to join our dynamic team as Online Work Night Shift Customer Support Specialists. We pride ourselves on providing exceptional support to our students, faculty, and staff. If you are enthusiastic about offering assistance to others and thrive in a flexible work environment, this is the perfect opportunity for you!
About Us
Auburn University, established in 1856, is known for its commitment to excellence in education, research, and community service. With a strong focus on student success, we provide various resources and support systems designed to foster academic achievement and personal growth. Our student-centered approach is complemented by the latest technologies, allowing us to support our diverse community effectively.
Position Overview
The Online Work Night Shift Customer Support Specialist will provide high-quality remote support during our night shifts to ensure all queries from students and faculty are resolved efficiently. This position offers the flexibility of working from home while being an integral part of our commitment to student support.
Key Responsibilities
- Respond promptly to customer inquiries via chat, email, and phone.
- Assist with technical issues related to university systems, including online learning platforms, databases, and software.
- Document and track customer interactions and resolutions using our help desk software.
- Provide exceptional customer service by maintaining a friendly and professional demeanor at all times.
- Collaborate with other departments to expedite solutions for complex issues.
- Identify trends in customer inquiries to help enhance our service offerings and resources.
- Participate in training sessions and team meetings as necessary.
Work Schedule
This role operates during night shifts, typically from 10 PM to 6 AM (CST). The specific schedule may vary based on departmental needs and employee availability.
Qualifications
To be considered for the Online Work Night Shift Customer Support Specialist position, applicants should possess the following qualifications:
- High school diploma or equivalent; higher education preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a remote work environment.
- Basic understanding of computer systems and software applications.
- Proficiency in using online communication platforms and help desk software.
- Strong problem-solving skills and a patient, empathetic approach to customer service.
- Availability to work nights and weekends as needed.
Benefits
Auburn University values its employees and offers a competitive benefits package, including:
- Flexible remote work schedule.
- Health, dental, and vision insurance plans.
- Retirement savings plan options.
- Paid time off and sick leave.
- Professional development opportunities and training.
- A supportive workplace culture fostering teamwork and collaboration.
Why Auburn University?
Working at Auburn University means being part of a vibrant community dedicated to making a positive impact on students’ lives. We encourage creativity, value diverse perspectives, and prioritize holistic professional growth. Join us in shaping the future of education and support services.
Application Process
If you are ready to embark on a rewarding career as an Online Work Night Shift Customer Support Specialist at Auburn University, please submit your application, including your current resume and a cover letter detailing your relevant experience and why you are passionate about this role.
Conclusion
Don’t miss this opportunity to contribute to the academic success and well-being of our students! Auburn University is an equal opportunity employer, and we welcome applications from all qualified candidates. Your journey begins here!
