Industry: Education
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
To apply to this job please click the button
Full Job Description
Job Title: Online Chat Support Specialist
Location: Huntsville, Alabama
Company: Alabama A&M University
About Us
Alabama A&M University is a prestigious institution committed to providing quality education and fostering a supportive environment for all students. With a focus on innovation and community engagement, we aim to equip our students with the skills they need to succeed in today’s dynamic world. As we expand our digital presence to better serve our students, we are excited to announce an opening for the position of Online Chat Support Specialist.
Position Overview
As an Online Chat Support Specialist, you will play a critical role in facilitating real-time communication with current and prospective students through our online chat platform. This position is perfect for individuals who thrive in a digital work environment and are passionate about providing exceptional customer service. You will assist students with inquiries regarding admissions, financial aid, course offerings, and campus resources—all from the comfort of your own home.
Responsibilities
- Engage with students and prospective students via online chat, answering questions and providing support on various topics.
- Guide students through the application and enrollment process.
- Assist students with navigating our website and online resources.
- Resolve inquiries related to financial aid, tuition, scholarships, and other academic services.
- Collaborate with various departments to ensure accurate information is provided.
- Document interactions and track issues through our Customer Relationship Management (CRM) software.
- Work flexible hours as needed to accommodate student inquiries, including evenings and weekends.
Qualifications
- High school diploma or equivalent; some college experience preferred.
- Minimum of 1 year of experience in customer service, preferably in an education setting.
- Excellent verbal and written communication skills.
- Proficient in using online chat platforms and CRM software.
- Ability to multitask and manage time effectively in a remote work environment.
- Strong problem-solving skills and a passion for helping others.
- Familiarity with the academic landscape and resources available to students.
Why Join Alabama A&M University?
By joining our team as an Online Chat Support Specialist, you will not only gain invaluable experience working in the education industry, but you will also become a key part of our mission to support students in their academic journeys. We offer:
- Competitive salary and benefits package.
- A supportive working environment with training and development opportunities.
- A chance to work with a dynamic team focused on making a positive impact on students’ lives.
- Flexible scheduling that can adapt to your personal needs.
- The opportunity to be part of a renowned institution known for its commitment to diversity and inclusion.
Application Process
To apply for the Online Chat Support Specialist position, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about working in the education sector and providing support through online chat only jobs. We look forward to hearing from you!
Conclusion
Join Alabama A&M University and make a difference in the lives of students through your expertise and dedication as an Online Chat Support Specialist. This role offers a unique opportunity to work in a supportive environment while helping students navigate their educational journey. Don’t miss out on this chance to contribute to the future of education—apply today!
FAQs
- 1. What are the working hours for the Online Chat Support Specialist position?
Working hours may vary based on student demand, but flexibility is key, including evenings and weekends. - 2. Is this position fully remote?
Yes, this is an online chat only job that allows you to work from the comfort of your own home. - 3. What is the training process like for new hires?
New hires will undergo comprehensive training to familiarize themselves with our systems, protocols, and the resources available to students. - 4. Do I need to have prior experience in an educational institution?
While experience in an educational setting is preferred, applicants with strong customer service backgrounds in other industries will also be considered. - 5. What skills are necessary to succeed in this role?
Strong communication skills, proficiency with online chat platforms, problem-solving abilities, and a passion for helping students are essential for success in this role.
