Industry: Customer Service / Call Center
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Job Title: Remote Call Center Representative
About Us
The City and Borough of Juneau, located in the stunningly beautiful state of Alaska, is committed to delivering exceptional services to our residents and businesses. We pride ourselves on being a friendly and inclusive community, where innovation and dedication come together to create a vibrant public service environment. As part of our ongoing efforts to enhance service delivery, we are launching a new remote job opportunity designed for individuals seeking flexibility without compromising on quality. Join our team and help us make Juneau a fantastic place to live and work!
Position Overview
We are currently seeking enthusiastic and customer-oriented individuals to fill the position of Remote Call Center Representative. This is an exciting opportunity for those who have a passion for providing top-notch service and wish to work from the comfort of their homes. You will be the first point of contact for residents, addressing inquiries and ensuring that our community members feel valued and supported.
Key Responsibilities
- Handle inbound calls from residents and businesses, addressing their inquiries with clear and accurate information.
- Provide high-quality customer support, ensuring a positive experience for all callers.
- Efficiently document and track inquiries in our Customer Relationship Management (CRM) system.
- Resolve customer issues by providing effective solutions and follow-up as needed.
- Work collaboratively with team members and other departments to ensure seamless service delivery.
- Participate in training sessions to stay updated on policies, procedures, and community services.
- Adhere to confidentiality and privacy policies in handling sensitive information.
Qualifications
- High school diploma or equivalent; further education in business or communications is a plus.
- Previous experience in customer service or call center environments preferred.
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using computers and call handling software.
- Self-motivated with a strong work ethic and attention to detail.
- Ability to work independently and as part of a team.
Work Environment
This is a home office position, allowing you to work from the comfort of your own space. Required equipment such as a computer, headset, and internet service will be provided upon hiring. We promote a balanced work-lifestyle that values mental health and personal well-being.
What We Offer
- Competitive salary and benefits package.
- Flexible work hours to promote a healthy work-life balance.
- Opportunities for advancement within the organization.
- An inclusive and supportive remote work culture.
- Comprehensive training and onboarding process.
Our Commitment to Diversity
The City and Borough of Juneau values diversity and inclusion within our workforce. We welcome applicants from all walks of life and strive to create a work environment where everyone feels respected, valued, and empowered.
How to Apply
If you are passionate about customer service and are excited about the opportunity to contribute to our community, we encourage you to apply for this position. Submit your resume and cover letter detailing your relevant experience. We look forward to welcoming you to our team!
Conclusion
In your journey for a fulfilling career, the City and Borough of Juneau is excited to offer a meaningful opportunity as a Remote Call Center Representative. We look for dynamic individuals who share our commitment to customer satisfaction in our beautiful capital city. Embrace the chance to impact our community positively while enjoying the flexibility of working from home. Apply now to join our dedicated team!
FAQs
- What are the working hours for this position?
The working hours may vary but are typically between 8 AM and 5 PM AKST. Flexibility is encouraged where possible. - Do I need previous call center experience?
While previous call center experience is preferred, it is not mandatory. A strong commitment to customer service is essential. - Is this position full-time or part-time?
This position is offered as a full-time role with potential for flexible scheduling options. - What technology will I need to do this job?
You will need a reliable internet connection, a computer, and a headset. We will provide the necessary software and training. - Can I work from outside Juneau?
While the position is remote, we prefer candidates within Alaska to maintain connection with the community we serve.
