Industry: Waste management and recycling
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Customer Service Representative – Flex Company Job Vacancy
About Us
At Republic Services, we are committed to providing sustainable environmental solutions that enhance the communities we serve. With a rich history that spans over 50 years, we take pride in our values and our dedicated workforce. Our team works collaboratively to ensure responsible waste management and recycling solutions, making a positive impact on our planet. We stay at the forefront of innovation, constantly seeking new ways to improve our services and enhance the customer experience.
About the Role
We are excited to announce a flex company job vacancy for the position of Customer Service Representative at our Phoenix, Arizona location. As a member of our team, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries and resolving issues related to our waste management and recycling services. This is a fantastic opportunity for individuals looking to make a difference in their community while enjoying flexible working options.
Key Responsibilities
- Interact with customers through phone, email, and chat to address inquiries regarding services, billing, and complaints.
- Provide clear, accurate information to customers to enhance their understanding of our services and policies.
- Resolve customer complaints with empathy, ensuring customer satisfaction and loyalty.
- Maintain detailed records of customer interactions and transaction by documenting all inquiries in our systems.
- Collaborate with various departments to ensure a seamless customer experience.
- Stay updated on company policies, procedures, and services to provide customers with the best possible advice.
- Participate in training and workshops to enhance customer service skills and product knowledge.
Why Join Republic Services?
At Republic Services, we believe in creating a diverse and inclusive workplace where every employee can thrive. We offer a variety of benefits and perks, which include:
- Competitive salary and performance-based bonuses.
- Flexible work schedules to promote work-life balance.
- Comprehensive health, dental, and vision insurance for you and your family.
- Retirement savings plan with company matching.
- Ongoing training and development opportunities for career advancement.
- Paid time off and holiday pay.
- Employee discounts on company services.
Who We Are Looking For
The ideal candidate for our Customer Service Representative position is someone who is passionate about service, has effective communication skills, and can work well in a team-oriented environment. To be successful in this role, you will need the following qualifications:
- High School Diploma or equivalent; a degree is a plus.
- Previous experience in customer service or related field preferred.
- Strong verbal and written communication skills.
- Ability to manage stressful situations with a calm demeanor.
- Proficient in Microsoft Office Suite and customer service software.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including evenings and weekends, as needed.
Application Process
If you are eager to contribute to a company that values sustainability and community, we invite you to apply for this flex company job vacancy. Please submit your resume and cover letter detailing your qualifications and interest in the role. We are committed to providing a workplace that fosters diversity and inclusion. All applicants will be considered regardless of race, gender, sexual orientation, or background.
Conclusion
Joining Republic Services as a Customer Service Representative means becoming part of a mission-driven company dedicated to fostering positive change in the community and the environment. If you are looking for a position that offers flexibility, growth opportunities, and an impactful career, apply today!
FAQs
1. What is the work schedule for the Customer Service Representative position?
The role includes flexible working hours, which may vary between weekdays and weekends to meet business needs.
2. Is there a possibility for career advancement in Republic Services?
Absolutely! Republic Services offers ongoing training programs and opportunities for promotions within the company.
3. Do I need previous customer service experience to apply?
While previous experience is preferred, we value enthusiasm and a desire to learn. Dedicated training will be provided to all new hires.
4. Can I work from home as a Customer Service Representative?
We offer flexible schedules, and remote work options may be available based on performance and company needs.
5. What types of benefits does Republic Services provide?
Employees can enjoy competitive salaries, comprehensive insurance options, retirement savings plans, and employee discounts, among other benefits.
