Industry: Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team at Kenai Peninsula Borough!
Welcome to the Kenai Peninsula Borough, where we are dedicated to serving our communities in Soldotna, Alaska. We are committed to enhancing the quality of life through service excellence and sustainable management of borough resources. As part of our mission to provide high-quality services, we are excited to announce an opening for an Entry Remote IT Support Specialist!
About the Role
Our Entry Remote IT Support Specialist position is ideal for individuals who are passionate about technology and eager to start a rewarding career in IT. This is a unique opportunity to gain valuable experience while working remotely, helping users across our borough solve their technology-related issues efficiently.
Key Responsibilities
- Provide first-level technical support to end-users for software, hardware, and networking issues.
- Log and track support requests in our helpdesk system, prioritizing issues according to urgency and impact.
- Guide users through problem-solving processes and provide preventative advice.
- Conduct routine maintenance checks and coordinate basic IT troubleshooting protocols.
- Assist with software installations, upgrades, and patches as directed by senior IT staff.
- Participate in training sessions to gain familiarity with borough systems and technologies.
- Collaborate with team members and provide timely updates on support requests to ensure customer satisfaction.
What We Offer
At the Kenai Peninsula Borough, we believe in providing our employees with a supportive and enriching work environment. When you join our team, you’ll get:
- A flexible remote work arrangement, allowing you to work from the comfort of your home.
- A competitive salary with benefits, including health insurance, retirement plans, and paid time off.
- Training and professional development opportunities to help you grow your skills in IT support.
- A collaborative team environment where your ideas and contributions are valued.
- Access to cutting-edge technology and resources.
Desired Skills and Qualifications
The ideal candidate for our entry remote IT jobs will possess the following qualifications:
- Basic understanding of computer hardware, software, and networking principles.
- Excellent problem-solving skills and a keen ability to troubleshoot technical issues.
- Strong verbal and written communication skills.
- Ability to manage time effectively and prioritize multiple tasks.
- A passion for technology and helping others.
- Experience with helpdesk software or similar tools is a plus but not required.
Why Work with Us?
Working for the Kenai Peninsula Borough means you are part of a proud community dedicated to making a difference. By joining our team, you are contributing to initiatives that affect local residents and visitors, making your work impactful and fulfilling. In addition, you’ll enjoy the beauty and adventure that living in Alaska offers, including stunning landscapes and opportunities for outdoor activities on your days off.
Application Process
To apply for the Entry Remote IT Support Specialist position, please submit your resume and a brief cover letter detailing your relevant experience and why you are a great fit for this role. Applications will be accepted until the position is filled, so don’t delay!
Conclusion
If you are looking for entry remote IT jobs that offer a chance to learn and grow while contributing to your community, this is the perfect opportunity for you! Join the Kenai Peninsula Borough today and take the first step towards a fulfilling career in IT support!
Frequently Asked Questions (FAQs)
1. What does a day-to-day look like for the Entry Remote IT Support Specialist?
Your daily tasks will include responding to user requests, troubleshooting technical issues, and collaborating with team members to resolve advanced problems.
2. Do I need a degree to apply for this position?
While a degree in IT, Computer Science, or a related field is beneficial, it is not mandatory. Relevant experience and skills will be considered.
3. What kind of training will I receive?
You will receive comprehensive onboarding that includes training on our specific systems, processes, and tools to ensure you are well-prepared.
4. Is this a full-time position?
Yes, this position is full-time and offers flexible work hours to accommodate a healthy work-life balance.
5. What career growth opportunities are available?
As you gain experience and skills, there will be opportunities for advancement within the IT department and the chance to explore specialized IT roles.
