Industry: hospitality
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Data Entry Customer Service Representative
About Alyeska Resort
Alyeska Resort is Alaska’s premier year-round destination, renowned for offering breathtaking views and a plethora of outdoor activities. Located in the heart of Girdwood, our resort showcases the stunning Alaskan landscape while providing top-notch accommodations and a remarkable guest experience. With a commitment to excellence and a passion for customer service, our team works diligently to ensure that every visitor enjoys an unforgettable stay.
Your Role
Alyeska Resort is seeking a motivated and detail-oriented Data Entry Customer Service Representative to join our dynamic team. This position is vital to our operations, as it ensures that all data is accurately entered and maintained while also providing excellent customer service. You will be the bridge between our guests and the operations team, handling requests, entering data, and ensuring a seamless experience for our guests.
Key Responsibilities
- Accurately enter customer data into our database systems, ensuring information is up-to-date and correct.
- Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries or concerns promptly and professionally.
- Assist guests with reservations, cancellations, and modifications while ensuring a smooth customer experience.
- Perform regular audits of customer data to ensure accuracy and compliance with company standards.
- Collaborate with various departments to resolve issues and improve services based on customer feedback.
- Maintain confidentiality of customer information and adhere to data protection policies.
- Participate in team meetings and training sessions to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent required; some college coursework preferred.
- Minimum of 1-2 years of experience in data entry or customer service role.
- Exceptional attention to detail and accuracy in data management.
- Strong communication skills, both verbal and written.
- Proficiency in using Microsoft Office Suite and experience with database management.
- Ability to work independently and as part of a team in a fast-paced environment.
- Comfortable working with various tech platforms and systems.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A vibrant work culture that celebrates the natural beauty of Alaska and the importance of teamwork.
- Flexible scheduling options to accommodate work-life balance.
- Employee discounts on resort services, food, and activities.
How to Apply
If you are passionate about providing outstanding customer service alongside precise data management, we invite you to apply for the Data Entry Customer Service Representative position at Alyeska Resort. Embark on your journey with us and contribute to creating memorable experiences for our guests amidst the stunning backdrop of Alaska.
Conclusion
Joining Alyeska Resort means becoming part of a dedicated team that values excellence, teamwork, and the breathtaking beauty of Alaska. With your skills in data entry customer service, you can help us provide remarkable experiences for our guests. If you are ready to take on this rewarding role, we look forward to your application!
Frequently Asked Questions
1. What does a typical day look like for a Data Entry Customer Service Representative?
A typical day involves entering customer data, responding to guest inquiries, and collaborating with team members to ensure accurate information is processed. You will also conduct audits and assist guests with reservations.
2. Is previous experience in a similar role necessary?
While previous experience in data entry or customer service is preferred, the most important qualities are attention to detail, communication skills, and a passion for excellent service. We provide training to help you succeed!
3. What are the working hours for this position?
Your working hours may vary depending on the needs of the Resort, but we offer flexible scheduling options to accommodate both your work-life balance and the demands of the guest services.
4. Are there growth opportunities within the company?
Absolutely! At Alyeska Resort, we encourage professional development and offer opportunities for career advancement within various departments as you grow with the company.
5. What benefits can I expect as an employee?
Our competitive benefits package includes salary, health insurance, paid time off, and employee discounts, among others, with a focus on promoting a positive work culture.
