Industry: Healthcare Insurance
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
To apply to this job please click the button
Full Job Description
Join Us as a Customer Service Representative Majorel
At Blue Cross and Blue Shield of Alabama, we are committed to improving the health and well-being of our members. Located in Birmingham, Alabama, we are a reputable healthcare insurance provider dedicated to high-quality service and supporting our diverse community. We are excited to announce an opportunity for a Customer Service Representative Majorel to join our dynamic team and play a vital role in providing expert assistance and solutions to our valued members.
About Us
With over 80 years of experience, Blue Cross and Blue Shield of Alabama has been a pillar in the healthcare industry. Our mission is to enhance the quality of life for our members by offering comprehensive healthcare coverage. We pride ourselves on our commitment to integrity, customer satisfaction, and community engagement. Together, we are striving to create a healthier future for every Alabamian.
Position Overview
As a Customer Service Representative Majorel, you will be the first point of contact for our members, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role is perfect for individuals who are passionate about helping others and have a strong background in customer service.
Key Responsibilities
- Respond to member inquiries via phone, email, and chat, providing accurate information about healthcare plans and services.
- Assist members with claims processing, benefits explanation, and enrollment procedures.
- Resolve member issues promptly and efficiently, escalating complex inquiries to appropriate departments when necessary.
- Document interactions clearly and accurately in customer management systems.
- Stay updated on product offerings, policies, and industry trends to deliver the best service possible.
- Participate in training sessions and team meetings to continuously improve service delivery.
- Collaborate with team members to achieve departmental goals and enhance the overall customer experience.
Qualifications
- High school diploma or equivalent. Associates degree preferred.
- 1-2 years of experience in customer service, particularly in a healthcare-related field.
- Strong verbal and written communication skills.
- Ability to empathize with customers and address their concerns professionally.
- Proficiency in customer management software and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Retirement plans with employer contributions.
- Generous paid time off and holidays.
- A supportive and inclusive work environment that encourages professional growth.
- Opportunities for advancement within the organization.
Work Environment
You will be working from our Birmingham office, which is equipped with a modern workspace and a collaborative atmosphere. At Blue Cross and Blue Shield of Alabama, we value teamwork, professionalism, and character.
Why Join Us?
If you are looking for a rewarding career that allows you to make a difference in people’s lives, this position is for you. As a Customer Service Representative Majorel, you will help shape the health outcomes of our members while growing your skills within a supportive team. We believe in investing in our employees and fostering an environment of respect, growth, and community service.
Application Process
If you are ready to embark on a career that matters, we encourage you to apply for the Customer Service Representative Majorel position at Blue Cross and Blue Shield of Alabama. Please submit your resume and cover letter outlining your qualifications and interest in the role.
Conclusion
Join us at Blue Cross and Blue Shield of Alabama and become part of a dedicated team committed to making healthcare accessible and efficient for all. Your contribution as a Customer Service Representative Majorel will have a direct impact on our members’ health journeys, and we look forward to welcoming you onboard!
