Industry: Education
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Join Our Team as a Customer Service Representative!
At Troy University, we are committed to fostering an environment of excellence and support for our students and community. We believe that outstanding customer service is vital to our mission of promoting education and accessibility. We are thrilled to announce customer service job openings in our team where you can actively contribute to our vision.
About Troy University
Founded in 1887, Troy University has established itself as a cornerstone of higher education in Alabama, offering a wide range of undergraduate and graduate programs. Our commitment extends beyond academics; we strive to provide exceptional support services, ensuring that every student and staff member feels valued and empowered to succeed. As a member of our customer service team, your role will be pivotal in delivering this promise.
Position Overview
As a Customer Service Representative at Troy University, you will be the first point of contact for prospective and current students, faculty, and other stakeholders. Your primary responsibility will be to assist individuals with inquiries, resolve issues, and promote the services offered by the university.
Key Responsibilities:
- Act as a primary point of contact for all customer inquiries via phone, email, and in-person.
- Provide comprehensive information about university programs, services, and policies.
- Assist in the enrollment process by guiding prospective students through application procedures and answering questions.
- Resolve student concerns and complaints effectively and promptly.
- Maintain accurate records of interactions and feedback in our customer relationship management system.
- Collaborate with other departments to ensure a unified approach to customer service.
- Participate in training and development sessions to enhance service delivery skills.
Qualifications:
- High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
- Proven experience in customer service roles, preferably in an educational setting.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the capacity to work under pressure.
- Proficiency in using customer management software and Microsoft Office Suite.
- Ability to work collaboratively in a fast-paced environment.
- Empathy, patience, and a customer-focused attitude.
Why Troy University?
Troy University is more than just a workplace; it is a community dedicated to fostering growth and excellence. As a Customer Service Representative, you will enjoy a range of benefits that include:
- Competitive salary and benefits package.
- Access to professional development opportunities.
- A dynamic work environment that encourages innovation and collaboration.
- Flexible work hours to help maintain work-life balance.
- Opportunities for career advancement within the university.
Application Process
If you are enthusiastic about delivering top-notch service to students and stakeholders, we encourage you to apply! Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be an excellent fit for our team at Troy University.
Conclusion
Joining the customer service team at Troy University means becoming part of an institution that values integrity, excellence, and student satisfaction. We are excited to welcome dedicated individuals who are passionate about education and customer service. Apply today and embark on a fulfilling career with Troy University!
FAQs
1. What are the primary working hours for this position?
Typical working hours are Monday to Friday, 8 AM to 5 PM, but flexibility may be required during peak enrollment periods.
2. Is prior experience in a university setting necessary to apply?
While prior experience in a university setting is advantageous, we welcome candidates from various backgrounds with strong customer service skills.
3. Can I apply for this position if I am currently a student at Troy University?
Yes, as long as you can balance your studies and work responsibilities. We appreciate student involvement at Troy University.
4. What opportunities for advancement are available within the customer service department?
We encourage professional growth through training programs, and there are opportunities for promotion to supervisory and managerial roles.
5. Are there any training programs provided for new hires?
Yes, we offer comprehensive training programs to ensure our new hires are equipped with the skills and knowledge needed for success.
