Industry: Customer Service & Support
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Job Title: Customer Service Associate
Location: Anchorage, Alaska
About Us
Bristol Bay Native Corporation (BBNC) is dedicated to revitalizing and preserving the rich culture and heritage of Alaska Native people while promoting effective business practices and creating opportunities for economic growth. We strive to preserve our ancestral lands and resources while fostering a strong sense of community involvement. Our team works diligently to ensure that our operations are rooted in the values of integrity, respect, and cultural awareness.
Position Overview
BBNC is excited to announce an opening for the Customer Service Associate job. This critical position is responsible for delivering exceptional customer service while representing our organization’s mission and values. The successful candidate will play a vital role in our customer relations efforts by addressing inquiries, resolving issues, and providing product information. We are looking for an enthusiastic, self-motivated individual to join our team and contribute to our commitment to quality customer experiences.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person.
- Provide accurate information regarding products and services.
- Address and resolve customer complaints efficiently while ensuring satisfaction.
- Maintain a thorough understanding of BBNC’s offerings to provide excellent service.
- Document customer interactions and feedback in the database for quality assurance.
- Collaborate with other departments to enhance customer service levels.
- Perform basic administrative tasks related to customer service operations.
- Participate in training and development programs to improve skills and knowledge.
- Assist in developing and implementing customer service strategies.
Required Qualifications
- High school diploma or equivalent; further education in business or related field is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Strong communication skills, both written and verbal.
- Exceptional interpersonal skills with the ability to manage difficult conversations.
- Proficient in using customer service software and office applications.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Ability to work well independently as well as in a team setting.
- Knowledge of Alaska Native cultures and languages is a plus.
Preferred Qualifications
- Experience in utilizing customer relationship management (CRM) software.
- Familiarity with company policies, procedures, and products.
- Prior experience in the nonprofit or community service sector.
Why Work for Bristol Bay Native Corporation?
At BBNC, we believe that investing in our employees is essential to our success. We offer a supportive work environment where you can grow professionally and personally. Some benefits of joining our team include:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and training.
- Supportive and inclusive workplace culture.
- Community involvement and outreach opportunities.
- Flexible work hours to maintain work-life balance.
Application Process
If you are passionate about providing excellent customer service and want to grow your career in an organization that values its employees and community, we encourage you to apply. Please prepare a resume and a cover letter outlining your relevant experience and why you are a good fit for the Customer Service Associate job at Bristol Bay Native Corporation.
We appreciate your interest in becoming a part of our team. BBNC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, including Alaska Native and American Indian candidates.
Conclusion
Becoming a Customer Service Associate at Bristol Bay Native Corporation means joining a team that genuinely cares about serving our community and supporting our Native heritage. Your work will make a difference, and you will be part of a company that promotes growth, integrity, and cultural understanding. If you meet the qualifications and feel excited about this opportunity, don’t hesitate—apply today and embark on a rewarding journey with us!
