Industry: Technology – Customer Support
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Job Title: Call Desk Specialist
Location: Chandler, Arizona
Company Overview
At Intel Corporation, we are dedicated to driving innovation and advancing technology that shapes the future. With a legacy of excellence spanning decades, Intel is a leader in the semiconductor industry, creating cutting-edge solutions that empower people, connect communities, and drive progress. Our commitment to quality and creativity fuels the growth of our business and enhances the lives of our customers across the globe.
About the Role
We invite you to join our Chandler team as a Call Desk Specialist. This pivotal role is designed to deliver exceptional customer support while fostering a positive experience for our users and clients. As a Call Desk Specialist, you will be the first line of communication to address inquiries, troubleshoot issues, and provide solutions quickly and effectively.
What You’ll Be Doing
- Responding to customer inquiries via phone, email, and chat in a timely manner.
- Providing technical support and product information to customers, users, and internal teams.
- Documenting customer interactions and technical issues into our ticketing system accurately.
- Collaborating with other departments to resolve complex issues and escalate as required.
- Conducting follow-ups on unresolved cases to ensure customer satisfaction.
- Training and onboarding new employees in call desk protocols and systems.
- Identifying common issues that customers face and working with product teams to recommend improvements.
Qualifications
To be successful in this role, you will need the following qualifications:
- High school diploma or equivalent; a degree in a relevant field is preferred.
- Prior experience in call desk jobs or customer support is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Familiarity with ticketing systems or customer relationship management (CRM) software.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Technical aptitude and willingness to learn about Intel products and systems.
Working Conditions
The role of Call Desk Specialist will require you to work in an office environment based in Chandler, Arizona, and you may need to work during standard business hours, including some weekends or holidays. Your ability to adapt to flexible working arrangements is a valuable asset.
Why Join Intel?
At Intel, we value our employees and are committed to their growth and development. Some benefits of working with us include:
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance options.
- Retirement savings plans with company matching contributions.
- Opportunities for career advancement and professional development.
- An inclusive work culture that empowers employees.
- Access to cutting-edge technology and resources.
Our Culture
Intel’s culture revolves around innovation, inclusion, and a passion for excellence. We believe in collaboration and value the unique contributions of our diverse workforce. As a part of our team, you’ll engage in challenging work that stimulates your imagination, while also building relationships with like-minded professionals.
Conclusion
The Call Desk Specialist position is crucial for maintaining our esteemed customer service reputation. If you’re looking for a role where you can truly make a difference, collaborate with a diverse team, and grow your career within a global leader in technology, apply today to become a part of Intel Corporation. We look forward to welcoming you to our team!
Frequently Asked Questions
1. What is the primary responsibility of a Call Desk Specialist at Intel?
The primary responsibility is to provide exceptional customer support through inbound and outbound communication, troubleshooting issues, and facilitating solutions for customers and internal teams.
2. What qualifications do I need to apply?
A high school diploma or equivalent is required; a degree in a relevant field is preferred. Previous experience in call desk jobs or customer support is beneficial.
3. Will training be provided for new hires?
Yes, we provide comprehensive training to ensure new employees are equipped with all necessary support skills and knowledge of Intel products and systems.
4. What are the working hours for this position?
Working hours will primarily be during standard business times, although some flexibility to work weekends or holidays may be required.
5. Are there opportunities for advancement within the company?
Absolutely! Intel is dedicated to employee development and offers multiple pathways for career advancement for motivated individuals.
